All providers are independent and bookings are not guaranteed, but TBS will make the process easier by assisting.
Please note: There will be a $30 charge at the time of booking. $20 will go directly to your provider as a deposit (applied toward your service total). $10 is a non-refundable concierge service fee.
It is up to the service provider to decide whether the $20 deposit is refundable in the case of a no-call or no-show. Please contact your provider directly for questions about cancellations, lateness, or refund eligibility.
Refund Policy: If we are unable to secure a booking that works for your schedule or service request, you will receive a full refund of your payment. Refunds are processed immediately upon confirmation and may take 3–5 business days to appear in your account, depending on your bank or card provider.